FAQs

Are Botox and Facial Filler injections painful?
No! Botox treatment is a very shallow injection given through a very tiny needle and is tolerated very well. Facial filler injections can be a little more painful, especially near the mouth. We use a topical anesthetic and we can also add lidocaine to the filler for complete anesthesia.

Is laser treatment painful?
Pain threshold varies from one person to another. Although most clients tolerate laser treatments quite well, some are sensitive and require a topical anesthetic. LMX Cream is an over the counter anesthetic which can be purchased at your pharmacy ahead of time and applied one hour prior to treatment.

Is consultation necessary?
A free consultation is available but not necessary. Most questions can also be answered via phone or email. If desired, treatment and/or laser test area can be performed at the same appointment as consultation. Because we all have unique needs, custom packages and individual treatment plans are available and encouraged. Allow us to help you create the perfect package plan for your needs. No refunds are given but we do offer exchanges.

Should I shave prior to laser hair removal?
Yes, for best results the treatment area should be shaved.

Do you have Gift Cards available?
Gift cards are available in any denomination and may be applied to all products and services. We will be happy to mail one today!

Do you offer a student Discount?
Yes! Bring a valid student ID and receive 10% OFF the price of any service.

Do you have a Refund Policy?
Due to the unique nature of our procedures there are NO refunds on services OR products.

How can I pay for my services?
We accept all types of payment including major credit and debit cards, Discover and American Express. If you need to finance payment, we accept Care Credit. Apply for this at: www.carecredit.com. In order to receive the discounted package price, payment must be made in full at the time of the first treatment.

Saturday Appointments and Weekday Cancellations
We welcome Saturday appointments with a $50.00 credit card deposit. At the appointment, the charge will either be refunded or applied to the charges for treatment. Saturday cancellations will not be refunded. A $50.00 fee will be charged for cancellation of a weekday appointment with less than 24-hour notice of cancellation. Thank you for understanding.

Do any of your technicians speak other languages?
Yes, we have technicians who are fluent in Spanish and Russian. Contact us for an appointment.